Designed with the Patient in Mind
At Bangkok Hospital, we are always working to continually improve the healthcare payment process. In addition to seeking new avenues for insured patients to receive guarantees of payment from their providers, we have also taken a pledge to drive transparent pricing for a wide range of common surgical procedures with our Fixed Price Packages.
Just as every medical treatment is tailored to meet your specific needs, our fixed price packages are created with your specific health in mind. Rather than taking a one-size-fits-all approach, we provide you with a package tailored to your healthcare needs. Following a detailed evaluation of your physical health, taking into account your age, medical history, and any underlying illnesses, we furnish you with one set price for your procedure.

Healthcare Planning Made Painless
Hidden fees, unexplained surcharges and exorbitant costs due to unexpected complications can significantly affect your planned healthcare expenditures. To address this, our growing list of Fixed Price Packages fully incorporates:
Price Packages fully incorporates:
·         Pre-operative testing
·         Doctor's Fees (Surgeon, Anesthesiologist)
·         Rehabilitation
·         Operating Room
·         Patient Room
·         Standard Lab fees
·         Radiology
·         Take home medications related to surgery
·         Selected items related to procedures (e.g. implants for knee replacements)
Many of our surgical packages also include special services for patients flying in for surgery from abroad, such as special medications or rehabilitation services. For example:
Hip and knee joint replacements include:
·         Rehabilitation services to ensure optimal improvement in range of motion before flying home
·         Special medications to prevent DVT (clotting in the legs)
Spinal Surgery includes:
·         Rehabilitation services to ensure optimal outcomes before flying home

We expect the unexpected
Surgical Packages are a common model for international hospitals, particularly for healthcare facilities that cater to the growing demand for global healthcare or "medical tourism." But too often the level of exclusions, terms and conditions can make it difficult to determine the actual cost even after you have been admitted.
At Bangkok Hospital, our Fixed Price Package rates are inclusive of unexpected complications such as:
·         Pain
·         Nausea
·         Bleeding
·         Infection
In other words, if any of the above arise during your treatment, you will not be billed any additional fees for additional treatment.
Furthermore, we have created an outlier policy for unexpected complications not listed above. What this means is that even if your treatment leads to a far more complicated procedure, for whatever reason, a cap will be placed and a maximum fee limit will be adhered to, based on your eligibility criteria.

Please note:
·         Fixed pricing program cannot be used in conjunction with other promotions
·         Patients must be evaluated by Bangkok Hospital physicians prior to treatment to qualify
·         Bangkok Hospital reserves the right to cancel the fixed pricing program if the patient does not disclose a known underlying condition
To find out if you qualify for a fixed pricing package

Bangkok Hospital Sanam Chan is pleased to offer assistance in coordinating with your insurance provider. Each year, thousands of visitors from all over the world come to Bangkok Hospital for its award-winning, internationally accredited medical services. To better meet the needs of our insured patients, we have partnered with an extensive network of insurance providers worldwide.
To better understand your insurance plan's benefits and limitations, we advise you to contact your insurance company before planning your treatment. Visit our insurance partner page to see if your insurer is currently working us.

Our Bangkok Sanam Chan can assist you with the following:

• Emergency or Unplanned Inpatient Services
  In the event of an emergency or an un-planned inpatient visit, your insurance provider may still provide coverage for your treatment.
• Outpatient Services
  If your insurance provider has specifically contracted with the hospital to provide cashless outpatient services, then you may receive them according to your plan.
• Planned Inpatient Services
  Our planned inpatient services mean that Bangkok Hospital can assist you in obtaining a guarantee of payment prior to admission.

Planned Inpatient Services

If you are planning for your medically necessary inpatient procedure in advance and think it may be covered by your insurance plan, Bangkok Hospital can assist you in obtaining a guarantee of payment prior to admission.
To make the process as smooth as possible, please follow these steps:

• Please contact our appointment booking team at the Bangkok Utilization Management Team  to schedule your medical procedure.
• Attach copies of the following documents to your correspondence with the Utilization Management Department A scanned copy of your passport (photo page)
• A copy (front and back) of your current medical insurance certificate or card
• Any other documents required by your insurance company for identification purposes

Please note that Bangkok Hospital reserves the right to refuse policies from certain insurance companies at our own discretion. We will advise you immediately if we cannot work with your insurance provider.
Bangkok Hospital will then communicate with your insurance company to assist you in obtaining a Guarantee of Payment in advance of your admission.
 
Outpatient Services
If your insurance provider has specifically contracted with the hospital to provide cashless outpatient services, then you may receive them according to your plan.  If not, you will need to pay your medical bill yourself and claim back from your insurance provider later.  We will provide you with a medical certificate for reimbursement directly from your insurance company.

International Private Medical Insurance

In the event of an emergency or an un-planned inpatient visit, your insurance provider may still provide coverage for your treatment. To ensure payment, please follow these steps:
 

• You will be asked to present the following items upon arrival at the hospital:
• Passport
• Current medical insurance certificate or card
• Any other documents required by your insurance company for identification purposes

Please note that Bangkok Hospital reserves the right to refuse policies from certain insurance companies at our own discretion. We will advise you immediately if we cannot work with your insurance provider.

• Your physician will write a detailed medical report with your treatment plan.
• Our International 3rd Party Payer Services team will coordinate with your insurance provider for the approval of a Guarantee of Payment for your medical expenses.
• The insurance provider then evaluates and makes a decision on coverage.  Normally a Guarantee of Payment will be sent to Bangkok Hospital within 24-48 hours.  Despite your having an insurance policy, there may be times when the insurance provider does not provide a Guarantee of Payment within this time period.  Possible reasons for this may include:
• Verification process of the insurance provider
• Time needed to process the application and/or length of stay may be insufficient to afford the insurance provider adequate time
• Differences in time zones, weekends or bank holidays
• Pre-existing conditions or exclusions
• Terms and conditions of your policy
• If there is a delay and the documents are not produced by the time you have been discharged, we will not be able to process your insurance claim.  You will be required to pay the bill in full by cash or credit card and then file for reimbursement directly with your insurance company.
• You are always required to pay any excess amount at the time of your discharge.  The excess amount may include such expenses as insurance co-payments, room rates that exceed your insured limit, or personal expenses such as telephone calls that are in addition to our included services.
• Complete insurance information must be submitted during your admission.  We will not be able to process any insurance claims after you have been discharged.

Insurance Partner   FUJI FIRE & MARINE INSURANCE CO.,LTD.

Mitsui Sumitomo Insurance-OPD

PRESTIGE INTERNATIONAL  (THAILAND) CO., LTD  (OPD)

Sompo Japan Nipponkoa Insurance Inc

Tokio Marine & Nichido Fire  Insurance Co.,Ltd - OPD

INTER INSURANCE CO,LTD IPD

INTER INSURANCE CO,LTD OPD

 

Travel Insurance

The potential disruption of a holiday or business trip by a medical emergency is leading more and more people to consider travel insurance.  As the number of insured travelers increases, so too do the number of medical facilities that work closely with travel insurers.
Bangkok Hospital works with hundreds of travel insurance companies either directly or through their medical assistance providers.
If you would like to confirm that Bangkok Hospital works with your travel insurance company, please contact the Bangkok Referral Center.
    
Thai Private Medical Insurance

Thai nationals and local expatriates with private medical insurance can receive coverage for their medical care at Bangkok Hospital. We work with the following local insurance companies:

• Road Accident Victims Protection Co.,Ltd.
• LMG Insurance Co., Ltd.
• Sahawattana Insurance Co., Ltd.
• Kamol Insurance Co.,Ltd. (Public)
• Nam Seng Insurance Public Co., Ltd.
• Sampanh Insurance Co., Ltd.
• Bangkok Insurance Public Co., Ltd.
• Bangkok Union Insurance Public Co., Ltd.
• The Siam Commercial Samaggi Insurance Public Co., Ltd.
• Krungthai Panich Insurance Co., Ltd.
• Safety Insurance Public Co., Ltd.
• Assets Insurance Co., Ltd.
• MSIG Insurance (Thailand) Co., Ltd.
• Thaivivat Insurance Public Co., Ltd.
•  Synmunkong Insurance Public Co., Ltd.
• Charan Insurance Public Co., Ltd.
•  Sri Muang Insurance Co., Ltd.
• South East Insurance (2000) Co., Ltd.
• QBE Insurance(Thailand) Co., Ltd.
• Generali Insurance (Thailand) Co., Ltd.
• Indara Insurance Public Co., Ltd.
• Allianz C.P. General Insurance Co., Ltd.
• Bangkok Thonburi Insurance Co., Ltd.
• Combined Insurance (Thailand) Co., Ltd.
• Chao Phaya Insurance Co., Ltd.
• Patchara Insurance Co., Ltd.
• Kurnia Insurance (Thailand) Co., Ltd.
• Chubb Insurance (Thailand) Co., Ltd.
• Phutthatham Insurance Co., Ltd.
• Asia Insurance 1950 Co., Ltd.
• China Insurance (Siam) Co., Ltd.
• Paiboon Insurance Co., Ltd.
• Erawan Insurance Co., Ltd.
• Dhipaya Insurance Public Co., Ltd.
• AIG General Insurance (Thailand) Ltd.)
• AXA  Insurance Public Co., Ltd.
• Deves Insurance Public Co., Ltd.
• Phatra Insurance Public Co., Ltd.
• Advance Insurance Co., Ltd.
• CIGNA Insurance Co., Ltd.
• Muang Thai Insurance Co., Ltd.
• Osotspa Insurance Co., Ltd.
• Thai Insurance Public Co., Ltd.
• IAG Insurance (Thailand) Co., Ltd.
• Thai Health Insurance Co., Ltd.
• Mittare Insurance Co.,Ltd.
• Liberty Insurance Co., Ltd.
• Bupa Insurance (Thailand) Co., Ltd.
• Thai United Insurance Co., Ltd.
• BT Insurance Co., Ltd.
• Bangkok Health Insurance Co., Ltd.
• The FALCON insurance public Co.,Ltd.
• AIOI Bangkok  Insurance Co., Ltd.
• Thai Medical Care Co., Ltd.
• Sompo Japan Insurance (Thailand) Co., Ltd.
• Viriyah Insurance Co., Ltd.
• Apex Health Insurance Co., Ltd.
• Thai Reinsurance Public Co., Ltd.
• Ayudhya Insurance Public Co., Ltd.
• Ace Ina Overseas Insurance Co., Ltd. (Thailand)
• Thaisri Insurance Co., Ltd.
• Thai Development Insurance Co., Ltd.
• New India Assurance Co., Ltd.
• Thai Setakij Insurance Public Co., Ltd.
• Siam City Insurance Co., Ltd.
• New Hampshire Insurance Company
• Thanachart Insurance Co., Ltd.
• Union Insurance Co., Ltd.
• Mitsui Sumitomo Insurance Co.,Ltd.
• PHOENIX INSURANCE (THAILAND) CO.,LTD.
• Union Prospers Insurance Co., Ltd.
• American International Assurance Co., Ltd.(NON LIFE INSURANCE)
• Navakij Insurance Public Co., Ltd.            

If you do not see your insurance provider's name here, you may still be able to receive cashless covered medical services. Please contact the Bangkok Sanam Chan UM Team to inquire further.
If you represent an insurance company and would like to add your name to this list, please let us know.